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Frequently Asked Questions (FAQ)

General Information:

Business Hours

What are your business and support hours?

Distributors Locations

Do you have any distributors in my area?

Contact

Do you have an 800 telephone and/or fax number?

Can you email my quotation?

ISO Certification

Is Linemaster ISO approved?

Payment Options

What type of payment is required to place an order?

Delivery Schedules

Will Linemaster do custom footswitches in small quantities? 5-10-20 units?

Can I place a blanket purchase order with Linemaster for scheduled deliveries? Over 12 mos.?

What is your lead time on your products?

Can I buy direct from Linemaster?

Product Information:

What do your part numbers mean?

What advantage does a footswitch offer over conventional controls for my product?

Function

What are some of the standard cord types available for a foot switch?

What does "18/3 SJT"; refer to when you describe a cord?

Why do switches without cords have a higher electrical rating than foot switches with cord? How is the electrical rating of a foot switch determined?

How do your maintained foot switches work?

Why is the internal switch function markings reversed on some of your foot switches?

Most North American devices operate on 110-120 volts (AC) electricity while most of the world operates on 220-240 volts (AC). Do you offer your standard products for either power requirements?

I need a foot control that can operate in a wet environment. What do you offer?

Do you make a dual function footswitch where each pedal has a different action?

Customization

Can I get this switch with a cord and Plug?

Can I get a guard for this switch?

Can I get my company label on this switch?

Can Linemaster's switches be made water-proof?

Will Linemaster do custom color(s) on your footswitches to match our equipment?

Does Linemaster offer turnkey footswitch to my specifications?

Will Linemaster just sell us the special cord sets to our specifications?

Do you offer footswitches for the medical industry?

Do you offer proto-type switches?

Installation

Do you have product wiring diagrams online?

Repair/Replacement

I have a Linemaster switch that no longer works. How do I get it repaired?

I purchased a machine equipped with your foot control. Can I buy a replacement direct from you?

Is there a replacement parts list available for your products?

Return

Do I need Return Authorization # to return product.

Safety

Does Linemaster have full guards for the larger safety toe shoes?

Are there MSDS sheets available for your products?

Support

Do you have readily available engineering support?

Do you have distributors in my country that can support your product in my language?

Agency Markings:

What agency ratings are your products covered under?


General Information:

Business Hours

What are your business and support hours?
Linemaster Business hours are 7:00 a.m. to 4:30p.m. Monday-Friday EST(Eastern Standard Time)
(See Contact Information)

Distributors Locations

Do you have any distributors in my area?
Yes, Linemaster has distributor's world wide. Please contact Customer Service department at for a list of distributors in your area.

Contact

Do you have an 800 telephone and/or fax number?
Linemaster currently has a Toll Telephone Number: and a Toll-Free Facsimile Number: 800-974-3668 (US only).
(See Contact Information)

Can you email my quotation?
Yes, Linemaster has the ability to email quotations in Adobe's Portable Document Format(PDF).
(See Request a Quotation)

ISO Certification

Is Linemaster ISO approved?
Yes, Linemaster has been certified to the ISO-9001:2000 standard.
(See ISO Information)

Payment Options

What type of payment is required to place an order?
Linemaster accepts Purchase Orders(Pre-Approval Required) with NET 30 Terms subject to Credit Approval, Credit Cards(Master Card / Visa / Discover), Pro-forma Invoices and C.O.D.

Delivery Schedules

Will Linemaster do custom footswitches in small quantities? 5-10-20 units?
Yes, Linemaster will fulfill orders of any size. Linemaster will pass the cost of minimum purchase quantities for special components on to the customer. Special variations are available, minimum purchase quantity may apply.

Can I place a blanket purchase order with Linemaster for scheduled deliveries? Over 12 mos.?
Yes, but this arrangement must be discussed with our Customer Service department. Annual quantities are relevant to this arrangement.

What is your lead time on your products?
Standard models are usually shipped within 24 hours. Custom or Turnkey models are dependant on a variety or factors such as component availability, customer supplied components, design and testing.

Can I buy direct from Linemaster?
Yes, Linemaster welcomes direct sales and has a knowledgeable staff to assist with your purchase. Minimum purchase quantities may apply.

Product Information:

What do your part numbers mean?
Some, but not all the values within a part number are significant. Some of the letters that are significant are as follows:
S --- Momentary action (press-ON, release-OFF).
D --- Maintained action (press-ON, press again-OFF).
H --- Full shield.
HO --- Oversized full shield.
HOX --- Extra oversized full shield.

What advantage does a footswitch offer over conventional controls for my product?
Using a footswitch will free your operator's hands to do other required tasks. Note: (See "Point Of Operation Warnings!")

Function

What are some of the standard cord types available for a foot switch?
Some of the types of jacket construction are listed below.
Type - Description - Jacket Material
SJT - Service Junior Thermoplastic - PVC
SJTO - SJT with Oil Resistant Jacket - PVC
SJO - SJ with Oil Resistant Jacket - Neoprene
SO - Oil Resistant Jacket - Neoprene
SVT - Service Vacuum Thermoplastic - PVC
SJ - Junior Hard Service - Rubber

What does "18/3 SJT" refer to when you describe a cord?
The cord terminology "18/3 SJT", indicates the gauge or thickness of the cord (18), the number of conductors (3) and the construction or material of the outer jacket (SJT).

Why do switches without cords have a higher electrical rating than foot switches with cord? How is the electrical rating of a foot switch determined?
The electrical rating printed on our nameplate is that of the lowest rated component within the foot switch. The interior snap switch, the cord and the plug are all parts that have a maximum electrical rating. If the interior switch has a maximum electrical rating of 15 Amps but the cable on the foot switch is rated for 10 Amps, then the nameplate will reflect the 10 Amp rating. That is why a foot switch without cord may hold a higher electrical rating than a foot switch with a cord.

How do your maintained foot switches work?
Treadlite II T-91-D
The maintained foot switch requires more force to operate than the momentary foot switch. The back (away from operator) of the switch needs to be firmly pressed until it snaps into the up position.
A maintained detent, located on back of the foot switch holds the cover up or down.
The foot switch will remain in the up position until the user presses firmly near the front (toward operator) of the switch, bringing it back to the down position.
Since the interior snap switch is SPDT, the foot switch can be wired to be "ON"; in either the up or down position.

Clipper and Compact models
The maintained Clipper and Compact models operate with a press-on, press again-off actuation.

Hercules models
The maintained Hercules models operate with the use of a latching mechanism that engages the treadle and locks it when depressed. To release the treadle, the operator moves their foot forward with a lateral movement releasing the latch and the pedal returns to the up position.

Why is the internal switch function markings reversed on some of your foot switches?
The function markings on the switch insulation differ from the markings on the actual snap switch for the following reason. The interior snap switches on some of our foot switches are pre-loaded, that is the pin plunger is depressed with the foot switch in the at-rest position. When the foot switch pedal is depressed, it releases the pin plunger of the interior switch.

Most North American devices operate on 110-120 volts (AC) electricity while most of the world operates on 220-240 volts (AC). Do you offer your standard products for either power requirements?
Yes. Most Linemaster footswitches can be used with either power requirement. There are some models only available in 110-120 volts and some models only available in 220-240 volts. Please contact Customer Service department at 860-974-1000 for more information.

I need a foot control that can operate in a wet environment. What do you offer?
Linemaster offers a variety of water resistant/watertight footswitches that meet a variety of Environmental Protection Approvals. Please contact Customer Service department at 860-974-1000 for a specific model.

Do you make a dual function footswitch where each pedal has a different action?
Yes, Linemaster produces many models in twin, triple and quad configurations. These can have the same pedal action, different pedal action or any combination. Please contact Customer Service department at 860-974-1000 for specific model details.

Customization

Can I get this switch with a cord and Plug?
Yes, Linemaster offers many standard footswitches with a cord and/or plug attached. Special variations of our Standard Models are also available. Minimum purchase quantity may apply.

Can I get a guard for this switch?
Yes, Most of Linemaster's footswitches can easily be fitted into one of several Standard Guards offered. Models: 522-B14, 522-B12, 522-C28, 522-F28 and 522-K26 (Stainless Steel).

Can I get my company label on this switch?
Yes, Linemaster makes this service available on most models. Customer supplied artwork can be silk-screened or applied to a label. Special variations are available, minimum purchase quantity may apply.

Can Linemaster's switches be made water-proof?
Yes, Linemaster offers a variety of standard water-proof models. Many of our switches can be configured with water-proof assemblies. Please contact our Customer Service department at 860-974-1000 with specific Environmental Rating requirements.

Will Linemaster do custom color(s) on your footswitches to match our equipment?
Yes, Linemaster offers a variety of custom colors and can provide a color match with many of our models. Please refer to specific product page.

Does Linemaster offer turnkey footswitches to my specifications?
Yes, Linemaster will provide turnkey modifications to our products based on your specifications.

Will Linemaster just sell us the special cord sets to our specifications?
Yes, Linemaster sells cord sets separate, but minimum purchase quantities may be required.

Do you offer footswitches for the medical industry?
Yes, Linemaster is the standard in the medical industry.

Can I supply a cord and/or plug or other component to be used in my switch?
Yes, Linemaster accepts customer supplied components in the production of most switches. All switches with customer supplied components are considered a special.

Do you offer proto-type switches?
Yes. Linemaster can supply a Proto-Type footswitch on special orders. Most Proto-Types are a variation from one of our Standard Models. Note: Special Billing Charges May Apply!

Installation

Do you have product wiring diagrams online?
No. Linemaster can supply you with wiring instruction sheets for any Standard Pre-wired Model upon request. Please contact Customer Service department at 860-974-1000.

Repair/Replacement

I have an Linemaster switch that no longer works. How do I get it repaired?
Linemaster does not offer In-House repairs beyond the warranty period. If your footswitch requires repair outside the warranty period Linemaster can provide you with replacement component(s) or a replacement footswitch. Please contact Customer Service department at 860-974-1000 for current pricing.

I purchased a machine equipped with your foot control. Can I buy a replacement direct from you?
Yes, Linemaster will supply replacement switches for our Standard Models. If the Footswitch is an O.E.M. Model please contact the manufacturer of the equipment. Linemaster has national and international distributors that stock our product for your convenience. Linemaster has a $100.00 dollar minimum purchase.

Is there a replacement parts list available for your products?
Yes, Linemaster can provide you with a complete list of replaceable components upon request. Please contact Customer Service department at 860-974-1000.

Return

Do I need Return Authorization # to return product.
Yes, whether you are returning product for an overstock credit or you are returning a defective footswitch for warranty repair.

Safety

Does Linemaster have full guards for the larger safety toe shoes?
Yes, Linemaster offers Guards and Shields for many models that require the ability to accept larger safety toe shoes.

Are there Material Data Safety Sheets(MSDS) available for your products?
Linemaster's Footswitches do not contain any hazardous material and therefore do not require Material Safety Data Sheets.

Support

Do you have readily available engineering support?
Yes, Linemaster has unsurpassed technical product support.

Do you have distributors in my country that can support your product in my language?
Linemaster Switch Corporation has distributors world-wide who can assist you, if there is a language barrier. Please contact Customer Service department at 860-974-1000.

Agency Markings:

What agency ratings are your products covered under?
Linemaster products currently meet one or more of the following environmental approvals. All Linemaster footswitches can be "CE MARKED". Please refer to the specific model specifications for more information. UL - CSA - CE - TUV - AP -IP68 - IEC - CRULS


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Home | About | Products | Catalog | Int'l Distributors | Glossary | Support | Representative | ISO-9001 | Literature | Press | Shows | Directions | Contact
LINEMASTER Switch Corporation · 29 Plaine Hill Road · POB 238 · Woodstock, CT 06281-0238 · USA
Tel: 860.974.1000 Fax: 860.974.0691 or Toll-Free Fax 800.974.3668 (USA Only)

Copyright © 1997 Linemaster Switch Corporation
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